Customer Intake Partner Community Services
Help older people navigate their care options and access the right support to continue living independently at home.
Resthaven is seeking a Customer Intake Partner to join our Murray Malley Adelaide Hills Community Services team.
In this relationship-focused role, you'll guide new clients and their families through their journey with Resthaven - from understanding their individual needs, goals and funding through to establishing personalised services and successfully onboarding them into Community Services.
You'll manage a pipeline of prospective clients while working closely with Care Partners, multidisciplinary teams and other stakeholders to provide a seamless and positive experience.
You will:
- Facilitate the admission and onboarding of new clients through face-to-face and virtual appointments.
- Build relationships with clients and families to understand their needs, goals and preferences.
- Provide information and guidance on available funding, services and support options.
- Develop individual client budgets and coordinate services aligned with their goals.
- Manage a pipeline of prospective clients and work towards agreed intake and sales KPIs.
- Ensure a high-quality client experience throughout the onboarding process.
- Develop relationships with community referral networks and promote Resthaven Community Services.
- Collaborate with Care Partners, multidisciplinary teams and other stakeholders to ensure a smooth transition into services.
- Maintain accurate client information and documentation across relevant systems.
Essential Criteria:
- Experience in a person-centred, relationship-focused, sales or business development role.
- Strong communication, relationship management and negotiation skills.
- Experience managing a customer or sales pipeline and working towards KPIs.
- Well-developed decision-making and analytical skills.
- The ability to independently manage and prioritise a varied workload.
- Confidence adapting to changing funding, legislative and operational requirements.
- A current driver's licence.
Experience in community aged care, client intake, CRM systems, client budgeting or multidisciplinary environments will be highly regarded.
As one of South Australia's leading not-for-profit aged care providers, Resthaven offers meaningful work where you can make a genuine difference in the lives of older people.
You'll benefit from a supportive and collaborative team environment, professional development opportunities and salary packaging benefits while helping older South Australians remain connected and independent in their communities.
If you share our values of Trust, Dignity and Respect, open the door to a meaningful career with Resthaven.
Apply Now!
Please note: Interested applicants are encouraged to apply as soon as possible, as interviews and appointments may occur prior to the closing date.
